In 2009 I founded a company (of one, me) called Exleorix which focuses on how businesses (and others) can use social media effectively. It warms my heart to see this story.
Believe it or not we are just getting started with social media. There are many areas where it will grow further. Virtual reality plus social media is right around the corner.
The idea that social media can be used to cut through red tape is exactly the kind of idea which inspired me 6 years ago. We wish Jun the best of luck and hope that other towns will develop similar programs to cut bureaucracy. It’s still very early days, but we should be able to shrink government dramatically with current and future technologies.
(From The Guardian)
The mayor jokes that Twitter has enabled them to eliminate the bureaucracy brought in by the French. “Twitter has created the society of the minute – very quick questions and very quick answers. We now do our paperwork on Twitter,” he says. “But this is an important point, because who values the work of the people at city hall? The street sweeper? The cleaner? We decided that everyone would have a Twitter account so that they could see that people value their work.”..
…Jun’s streetsweeper also says he has had a new lease of life through the scheme. His streetsweeping twitter persona @barredorajun has become something of a town celebrity. “I can feel how people value my work and they congratulate me when I have done a good job,” he says. Does it worry him that he might get complaints too? “The fact that people tell you you have done something badly is not necessarily bad – it means you have to improve something. But not many people tell me I have not done my job properly.”
The mayor is clearly proud of his work, which is the culmination of many years trying to find technologies that would cost the council less and make communication with residents more direct. He says that efficiencies in cutting bureaucracy have enabled Jun to cut its police force down from four to one officer, who can respond to everything from a car accident to a neighbourly dispute through Twitter.